Why do I have to sign in a book to receive my clothes if I do not have my receipt?
This question was sent to us through the "Contact Us" page and is a common question we hear in our stores. The policy is put in place to protect our organization and assure that we can keep our prices low. Many times customers have later found their receipt and come to claim thier clothes. Your signature can act as a reminder that the order was already pick-up. Without this proof, our organization may have to pay a claim on the "lost" garments. Because we are a discount Dry Cleaner our profit margin is so small that this could later force us to raise prices to stay in business.
What items should I take to a "Full Service" Dry Cleaner?
In an effort to keep our cost low and pass the savings on to you we do not clean, Leather, Suede, fur and garments that use certain types ofadhesive. We also do not offer alteration. Please talk to one of our associates for a referral to one of our recommended Dry Cleaners who may be able to assist you.
How Does a Dry Cleaner Wash Your Clothes?
There are two types of garment cleaning: wet cleaning and dry cleaning. Dry cleaning is suitable for delicate fabrics and other clothes which cannot be washed by water. Dry cleaning is a method to wash dirt and stains by using a solvent instead of water. This is a very effective way to remove fatty stains, without changing the garment shape and altering the texture and the color of the fabric materials. Dry cleaning is less effective for washing dirts that are easily soluble in water.
What is Dry Cleaning?
Dry cleaning uses fluids to remove soil and stains from fabric. In fact, the term "dry cleaning" is misleading; it is called dry cleaning because the fluid contains little or no water and does not penetrate the fibers as water does.
Among the advantages of dry cleaning is its ability to dissolve greases and oils in a way that water cannot. Dry cleaning helps to return garments to a "like-new" condition using precautions to prevent shrinkage, loss of color, and fabric distortion.
The dry cleaning process begins with the pretreatment of spots and stains using special cleaning agents. The garments are then loaded into a machine resembling an over sized front-loading home washer. Throughout the cleaning process the fluid is filtered or distilled to ensure its clarity.
Today, the solvent used by almost 90% of all dry cleaners is perchloroethylene, commonly known as "perc." It is completely non-flammable and non-combustible, of relatively low toxicity, and can be efficiently reused and recycled.
What is wet cleaning?
Wet cleaning starts with the pretreatment of spots and stains using special cleaning agents. Wet cleaning is the process of removing soils from garments and other textile items through the use of water and additives (such as detergent) and using precautions to prevent shrinkage, loss of color, and fabric distortion.
What is laundering?
Special detergents, additives, and finishes sets commercial laundering apart from home laundering. This process enables your cleaner to offer consistent quality shirts at reasonable prices.
What Dry Cleaning Solvent do you use?
Our company uses perchloroethylene (AKA Perc). We take our responsibility to the environment very seriously. One of the many advantages of perc as a dry cleaning solvent is that it does not contribute to smog formation, ozone depletion or the "greenhouse" warming effect. In fact, the dry cleaning industry was one of the few industries to actively support the Clean Air Act of 1990, helping to develop tough regulations designed to reduce perc emissions. The industry's voluntary installation of control equipment has already helped to achieve significant reductions in air emissions. Many International Fabricare Institute (IFI) member dry cleaners have purchased perc leak detectors, perc vapor measuring kits, and vapor analysis badges to closely monitor perc vapors and leaks in their plants. Traditionally, dry cleaners used solvents and detergents to clean clothes. This process avoided saturating certain fabrics in water, which might cause shrinkage or dye bleeding. The solvent used by over 90% of the dry cleaning industry is perchloroethylene (perc). Others use petroleum and new technologies such as wet cleaning have made tremendous strides in the market. Recognizing its responsibility to employees, customers, neighbors and the public, the dry cleaning industry took the lead in incorporating pollution prevention mechanisms and environmental management systems in their operations to reduce solvent emissions and exposures.
The Myth of Frequent Cleanings
The myth that too-frequent cleaning can damage garments has been around for many years. Perhaps this thought comes from people who have washed and dried items at home, especially brightly colored garments, and after several washings noticed a color loss, shrinkage or other distortion. While this may be true for garments cleaned in a domestic washer and drier, it is certainly not true of garments that are processed at your dry cleaner. Here are some points to remember when comparing washing to dry cleaning:
- Dry cleaning is gentle on your clothes. The special chemistry involved in dry cleaning, a process that uses virtually no moisture, has no swelling or shrinking effect on garment fibers.
- The "chemistry" of dry cleaning is extremely gentle on the dyes and other finishes of your garments, such as embossing, polishing, waterproofing, and wrinkle-resistance.
- Dry cleaning's lower cleaning and drying temperatures are substantially gentler to your garments. The higher drying temperatures necessary for laundered items combined with tumbling and agitation can cause noticeable garment shrinkage and color fading.
It may sound crazy, but professional dry cleaning will actually prolong the life of a garment. Timely cleaning can remove spots and stains that would otherwise become permanent with age. Ground-in dirt acts as an abrasive, causing rapid wear of fibers. Also, insects are attracted to food particles on your clothes and can cause irreparable damage. Professional stain removal and cleaning eliminate these problems, and professional pressing will keep your garments looking as close to new as possible. A properly cared-for garment will wear out from use or go out of style before the effects of cleaning could cause any damage.*
You have a lot of money and emotions invested in your wardrobe. Trust professional garment care to extend the life and maintain the quality of your investment.
*-- This has been proven by studies conducted by two North Carolina universities on the effects of dry cleaning on wool fabrics. Wool was chosen because it is sensitive and costly, and is typically not able to be cleaned at home. These studies concluded that dry cleaning has no adverse effects on wool.